Acceptable Use Policy
Effective February 1, 2018
THIS ACCEPTABLE USE POLICY IS A MATERIAL PART OF ANY AGREEMENT
WITH R12 SERVICES LLC FOR PROVISION OF ITS SERVICES TO BUSINESS AND
CONSUMER CUSTOMERS. PLEASE READ AND FOLLOW THIS ACCEPTABLE USE POLICY CAREFULLY. THIS ACCEPTABLE USE POLICY MAY BE REVISED FROM TIME TO TIME BY R12 SERVICES LLC AS SET FORTH BELOW.
R12 SERVICES LLC and its affiliates (collectively "R12 SERVICES LLC ")have designed this Acceptable Use Policy ("AUP") governing R12 SERVICES LLC 's services (the "Services") to ensure the integrity of its wireless broadband network and enhance the use of the Services for all of R12 SERVICES LLC 's customers by designating standards for acceptable and unacceptable use. This AUP (Acceptable Use Policy) forms part of the agreement between R12 SERVICES LLC and you and is incorporated by reference into R12 SERVICES LLC’s Terms of Service (the "Terms of Service") found at www.R12 Services LLCexperts.com capitalized terms not defined in this AUP are defined in the Terms of Service. BY
USING THE SERVICE, OR ANY EQUIPMENT PURCHASED OR RENTED BY YOU FROM R12 SERVICES LLC (the "EQUIPMENT"), YOU AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS OF THIS AUP.
Prohibited or Actionable Activities.
To preserve the ability of all of its customers to use R12 SERVICES LLC’s network and the Internet without interference or harassment from other users, and as a condition of the Service, R12 SERVICES LLC prohibits you from engaging in the following activities:
Unlawful or Improper Use of the Service.
You may not use the Service in a manner that is unlawful, harmful to or interferes with use of R12 SERVICES LLC 's network or systems, or the network of any other provider, damages, disables, or impairs any R12 SERVICES LLC property, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes spam or e-mail abuse, a security risk or a violation of privacy. The Service is intended for reasonable periodic, ordinary active use.
You may not use the Service to store, post, transmit, or disseminate material or information that is unlawful, harmful, threatening, abusive, harassing, libelous or defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, federal, or international law, order, rule, or regulation.
You may not use the Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, or fax blasting (collectively, "Spam"). Violation of the CAN-SPAM Act of 2003, or any other applicable laws regulating e-mail services, constitutes a violation of this AUP. R12 SERVICES LLC considers any unsolicited commercial mail to be Spam, regardless of the amount of mail sent, unless the recipient has specifically requested the information. An email may be "unsolicited" for purposes of this AUP if (1) the recipients' e-mail addresses were not obtained through a personal or customer relationship between recipient and sender, (2) recipients did not affirmatively consent to receive communications from the sender, or (3) recipients have opted out of receiving communications from sender when given the opportunity to do so.
You may not use the Service to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes", "Ponzi schemes", or "chain letters." You may not use techniques to hide or obscure the source of any e-mail or other communication.
You may not use the Service to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, or to create a false identity for the purpose of misleading others. Without limiting the foregoing, you may not use invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing.
You may not use the Service to upload files or transmit any material that contains viruses, worms, Trojan Horses time bombs, cancelbots, corrupted files, or other code that manifests contaminating or destructive properties. To protect our customers R12 SERVICES LLC does monitor Internet ports that are considered to be security risks as determined by R12 SERVICES LLC in its sole discretion.
You may not use the Service to store or collect, or attempt to store or collect, non-public personal information about third parties without their prior knowledge and consent.
Excessive Utilization of Network Resources.
Wireless networks have capacity limits and all customers can suffer from degraded or denied service when one or a small group of users consumes disproportionate amounts of a wireless network's resources. R12 SERVICES LLC, therefore, will monitor both overall network performance and individual resource consumption to determine if any user is consuming a disproportionate amount of available resources and creating the potential to unreasonably disrupt or degrade the R12 SERVICES LLC network or network usage by others.
R12 SERVICES LLC reserves the right to engage in reasonable network management to protect the overall network, including detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, and through techniques such as limiting the aggregate bandwidth available to bandwidth intensive users during periods of congestion. While the determination of what constitutes excessive use depends on the specific state of the network at any given time, excessive use will be determined by resource consumption and not by the use of any particular application. When feasible, upon observation of an excessive use pattern, R12 SERVICES LLC will attempt to contact you by e-mail at the e-mail address on file or otherwise to alert you to your excessive use of bandwidth and to help determine the cause. R12 SERVICES LLC representatives also are available to explain the parameters of this AUP and the Accelerated Performance Services™ to help you avoid another excessive use incident or to upgrade you to a different class of Service that comports with your usage. If you are unavailable or do not respond to R12 SERVICES LLC 's attempt to contact you regarding excessive use, or if excessive use is ongoing or recurring, R12 SERVICES LLC reserves the right, set forth in the "AUP Enforcement and Notice" provisions below, to act immediately and without further notice to restrict, suspend or terminate your Service.
Use of Your Account by Others.
You may not, through action or inaction, allow others to use the Service for illegal or improper activities or for any purpose or in any manner prohibited by this AUP nor may you reproduce, duplicate, copy, sell, provision, resell, rent, lend, pledge, transfer, distribute or exploit any portion of the Service or hardware without R12 SERVICES LLC 's prior written consent . You may not permit your network, through action or inaction, to be configured in such a way that gives a third party the capability to use the Service in an illegal or improper manner or for any purpose or in any manner prohibited by this AUP.
You are solely responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data.
AUP Enforcement and Notice.
Customer's failure to observe the guidelines associated with this AUP may result in R12 SERVICES LLC taking actions that may range from a warning to a suspension or termination of Service. When feasible, upon observation of a violation of this AUP, R12 SERVICES LLC may attempt to contact you by e-mail at the e-mail address on file or otherwise to notify you of the violation. R12 SERVICES LLC representatives also are available to work with you to explain the parameters of this AUP and to help you avoid an AUP violation.
R12 SERVICES LLC reserves the right, however, to act immediately and without notice to restrict, suspend or terminate Service, if it reasonably determines that your conduct may: (1) expose R12 SERVICES LLC to sanctions, prosecution, civil action or other liability; (2) cause harm to or interfere with the integrity or normal operations of R12 SERVICES LLC 's network or networks with which R12 SERVICES LLC is interconnected; (3) interfere with another R12 SERVICES LLC customer's use of the Service; (4) violate any applicable law, rule or regulation; or (5) otherwise present an imminent risk of harm to R12 SERVICES LLC or its customers. In the event of termination of your Service, all applicable termination charges will apply. Except as expressly provided herein, the rights and remedies of R12 SERVICES LLC are cumulative and not exclusive of any rights or remedies that
R12 SERVICES LLC may otherwise have at law or in equity. Waiver of any violation of this AUP by R12 SERVICES LLC shall not act as a waiver of any subsequent violation, nor shall it be deemed to be a waiver of the underlying obligation or term. No failure or delay by R12 SERVICES LLC in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. R12 SERVICES LLC has the right but not the obligation to monitor or restrict any uses of the Service that R12 SERVICES LLC reasonably believes in its sole discretion violates this AUP, any part of the Terms of Service, or applicable law. You are solely responsible for all content that you transmit or receive utilizing the Service, and are responsible for abuse of your account by others.
R12 SERVICES LLC requests that any person who becomes aware of a violation of this AUP report the information to R12 SERVICES LLC at. If available, please provide the IP address used to commit the alleged violation and the date and time of the alleged violation. R12 SERVICES LLC may take any appropriate action as it reasonably deems fit in its sole discretion, including, but not limited to, one or more of the following actions in response to a report: issue a warning; suspend the subscriber's account; terminate the subscriber's account; bill the subscriber for administrative costs and/or reactivation charges; bring appropriate legal action to enjoin violations and/or to collect damages, if any, caused by violations; or take no action.
Notices and Procedure for Making Claims of Copyright Infringement.
Pursuant to Title 17, United States Code, Section 512(c)(2) (as amended), notifications of claimed copyright infringement should be sent to R12 SERVICES LLC LLC, Attn: Copyright Infringements. Note that inquiries relevant to the following procedure only will receive a response.
Revisions; Reservation of Rights.
R12 SERVICES LLC reserves all rights including the right to revise, amend, or modify this AUP or any other Policy at any time, by sending you an email notification to the email address associated with your account, or by announcing any amendments or modifications in the "Service Announcements" section of R12 SERVICES LLC 's website: www.R12 Services LLCexperts.com . Such amendments or modifications will become effective on the date we send them to you by email, or announce them on our website, whichever is earlier; afterwards, your continued use of the Service or Equipment will constitute your acceptance of any such amendments or modifications. However, if you do not wish to continue Service after a change that is materially disadvantageous to you, you may terminate this Agreement by providing written notice to R12 SERVICES LLC within twenty (20) days of the effective date of the modification.
R12 SERVICES LLC Wireless Broadband Internet Service Agreement:
ALL RIGHTS RESERVED. The entire content of this site, including but not limited to text, design, graphics, interfaces, code, and the selection and arrangement thereof, is protected as the copyrights, trade dress, trademarks and other intellectual property rights owned by R12 SERVICES LLC, and its affiliates.
The R12 SERVICES LLC ™ name and logo and other designated names, marks, and phrases are trademarks of HOMEMART, Inc. and its affiliates.
The Information We Collect
The information R12 SERVICES LLC gathers generally falls into four general categories: (1) personal, business, and demographic information you supply that we use primarily for evaluating applicants and conducting market research; (2) information you supply when you register or initiate transactions; (3) tracking information gathered as you navigate online; (4) information required to enable your use of certain applications. Some of this information identifies a particular person, but much of it does not. Third-party providers, whose sites are featured on and accessed via our site, or third party manufacturers of devices that can be used by you on our network, may gather information as well.
When you interact with R12 SERVICES LLC, when applying for R12 SERVICES LLC Service, for example, we may request some or all of the following information:
1. Contact information (e.g., name, address, telephone number, and e-mail address)
2. Credit card, debit card or check card and R12 SERVICES LLC account number
3. Driver's license
4. Company name (for corporate accounts)
5. Household characteristics (e.g., number of children and number of Internet users)
6. Technology employed (e.g., type of Internet access and specifications for your computer)
Why We Collect This Information
We need this information to process your application or service order and to conduct market research. If we have trouble processing your application or order, we use the contact information you provide to get in touch with you. We also use your contact information to provide you with R12 SERVICES LLC updates or to assist you with your wireless Broadband Internet service and to inform you of new products or services that may be of interest to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize R12 SERVICES LLC pages, or register with R12 SERVICES LLC sites or services, a cookie helps R12 SERVICES LLC recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, preferred email address, and so on. When you return to R12 SERVICES LLC, the information you previously provided can be retrieved, so you can easily use the R12 SERVICES LLC features that you customized.
We use two kinds of cookies: (i) temporary or "session"-based cookies that contain certain information about a user's or visitor's use of our website at a particular time and (ii) "persistent" cookies that contain certain account-related information about a registered user's use of our website. Session-based cookies are automatically disabled or deleted when a user of or visitor to our website closes his or her browser software at the end of session. Persistent cookies remain stored on a registered user's computer system until he or she disables or deletes them. Of course, if you set your browser not to accept cookies or you delete them, you may not be able to take advantage of the personalized features enjoyed by other visitors to and users of our website.
Information Collected by Third Parties
Disclosure of Information
We consider the personal information contained in our business records to be confidential. R12 SERVICES LLC will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications, except as described here, that are transmitted using our services. We may sometimes disclose information about you to our business partners or to others who work for us. We may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on R12 SERVICES LLC ; (b) protect and defend the rights or property of
R12 SERVICES LLC including, without limitation the security and integrity of our network; or (c) act under exigent circumstances to protect the personal safety of users of our services or members of the public.
As our business grows, we may buy or sell various assets. In the unlikely event that R12 SERVICES LLC, one of its business units, or substantially all of its assets are acquired by another company, information about our visitors would be among the transferred assets.
R12 SERVICES LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organization. R12 SERVICES LLC will continue to revise policies and implement additional security features as new technologies become available.
To make wireless communications possible, R12 SERVICES LLC’s network knows the general location of your wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that our network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible.
Your location information will only be used to provide the service(s) or carry out the transaction(s) you have requested or authorized. R12 SERVICES LLC does not and will not track your location, and any request you make to determine your location will not be paired with any information that identifies you personally.
Your wireless Broadband Internet service may also be personalized using your zip code or other location identifiers that you provided, such as an address. We use this information to serve you relevant content, and we treat the information like any other personal information under this policy.
The law permits us to disclose the call location of a device on our network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, (3) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device's location on the network without delay, and (4) in "aggregate" form. Aggregate data is collective data that relates to a group or category of services or customers, from which individual customer identities and characteristics have been removed.
R12 SERVICES LLC and Kids
R12 SERVICES LLC takes care to protect the safety and privacy of young people using our services, and encourages you to participate in your child's experience in cyberspace. We do not sell products or services to kids. Also, we do not knowingly collect personally identifiable information from children and teenagers under the age of 18 and R12 SERVICES LLC does not wish to collect any such information.
Parents, please note that if you grant consent for your child to use our services, your child will be able to communicate with other users of all ages. Before providing consent, please be aware that your child will be able to disclose personal information (e.g. name, address, e-mail, and phone numbers) on his or her own. We encourage you to talk with your children about communicating with strangers and disclosing personal information online.
Federal law requires website operators who collect personal information from children under the age of thirteen to first get parental consent. R12 SERVICES LLC will not knowingly link to any third party web site that solicits or collects personally identifiable information from minors.
R12 SERVICES LLC Spam Policy
R12 SERVICES LLC will deal with Spam complaints seriously and will close spammer's customer accounts. We may use customer information to investigate and prevent potentially unlawful activity that threatens the service or network integrity or otherwise violates the service agreement.
What Is Spam?
Spam is email that is sent against the wishes of the recipient. There are two kinds. The first kind of spam concerns individuals who email people that they don't know personally. The second type of spam is sent by organizations to individuals who have not expressed a desire to receive such communications. Both kinds of spam are inappropriate.
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should contact R12 SERVICES LLC.
Terms of Service
Wireless Broadband Internet Service Effective [Xxxxx, x, 2015]
THIS WIRELESS BROADBAND INTERNET SERVICE AGREEMENT ("AGREEMENT") IS BETWEEN YOU AND R12 SERVICES LLC ("R12 SERVICES LLC "). THIS AGREEMENT IS SOMETIMES REFERRED TO AS THE "TERMS OF
SERVICE". BY USING R12 SERVICES LLC ' WIRELESS BROADBAND INTERNET
SERVICE (THE "INTERNET SERVICE"), ANY RELATED OPTIONAL SERVICES
(THE "OPTIONAL SERVICES"), OR ANY EQUIPMENT PURCHASED OR
RENTED BY YOU FROM R12 SERVICES LLC ("EQUIPMENT"), (THE INTERNET
SERVICE AND THE OPTIONAL SERVICES ARE COLLECTIVELY REFERRED TO
AS THE "SERVICE"), YOU AGREE TO BE BOUND BY AND COMPLY WITH THE
FOLLOWING TERMS AND CONDITIONS OF THIS AGREEMENT. THE ADDITIONAL TERMS STATED IN YOUR ORDER CONFIRMATION (WHICH
DETAILS THE SERVICE PLAN(S) YOU HAVE AGREED TO PURCHASE) ARE
INCORPORATED HEREIN BY REFERENCE AND ARE PART OF THIS
AGREEMENT. ALL PORTIONS OF THE TERMS OF SERVICE SET FORTH IN THIS AGREEMENT APPLY TO THE R12 SERVICES LLC PRODUCTS AND SERVICE, UNLESS OTHERWISE SPECIFIED.
PLEASE READ THIS AGREEMENT CAREFULLY BECAUSE IT INCLUDES MANY IMPORTANT TERMS, INCLUDING:
LIMITS AND DISCLAIMERS ON R12 SERVICES LLC 'S LIABILITY AND WARRANTIES;
THE REQUIREMENT THAT YOU COMMIT TO A MINIMUM TERM OF SERVICE
FEES FOR EARLY TERMINATION;
THE REQUIREMENT THAT DISPUTES BE SETTLED BY ARBITRATION, AND NOT BY LAWSUIT;
A WAIVER OF ANY RIGHT TO TRIAL BY JURY OR PARTICIPATION IN A CLASS ACTION;
1. Agreement Governing Use of Service.
The current version of this Agreement (including the Service Plans) can be found at www.R12 Services LLCexperts.com. R12 SERVICES LLC reserves all rights including the right to revise, amend, or modify this Agreement or any other policy at any time, by sending you an email notification to the email address associated with your account. Such amendments or modifications will become effective on the date we send them to you by email afterwards, your continued use of the Service or Equipment will constitute your acceptance of any such amendments or modifications.
2. Term of the Service
Month to Month Subscriber - When you purchased a monthly subscription, you will be able to use the Service for any consecutive monthly period which has been paid in advance as described in your Order Confirmation. For example, if you purchased a month-to-month subscription and your billing cycle commences on the eighth day of a particular month, then you will charged on the eighth day of the following month and each month thereafter until your Service is terminated.
Terms Applicable to R12 SERVICES LLC Service Accounts
Subject to applicable law, you expressly agree that all applicable monthly subscription and/or other fees and charges will accrue until this Agreement has terminated, the Services have been disconnected, and all rented Equipment has been returned to
R12 SERVICES LLC. Monthly Service fees will not be pro-rated. Upon termination or expiration of this Agreement for any reason, R12 SERVICES LLC and its suppliers reserve the right, to the extent permitted by applicable law, to delete any voicemails, data, files, electronic messages or other information stored on R12 SERVICES LLC 's or its suppliers' servers or systems. R12 SERVICES LLC, its affiliates and their agents and suppliers will have no liability whatsoever as the result of the loss of any such data, names or addresses or other information.
From time to time, R12 SERVICES LLC may reasonably require you to cooperate with and consent to remote and/or on-site (i) service level verification, and/or (ii) troubleshooting by R12 SERVICES LLC. You agree that failure to comply with our reasonable requests constitutes grounds for termination of your Service.
4. Payments and Invoices/Metered Billing.
You will make payments to R12 SERVICES LLC for the Service and Equipment using your credit, debit, or other acceptable bank card (the "Card"), check (AHS) or through an electronic funds transfer ("EFT") that debits funds directly from a bank account that you designate (EFT not an option for R12 SERVICES LLC Service accounts at this time). You will ensure that the Card and/or EFT-related information you have provided to R12 SERVICES LLC is valid at all times. Failure to provide valid Card information or Card status may result in Service suspension or termination, late charges, re-activation fees and other fees and charges attributable to you as a result of your failure to timely pay your account balance(s). Fees and charges for Service are contained in the Order Confirmation and your invoice on "My Account" (My Account is R12 SERVICES LLC 's web-based account tracking system that allows you to view your account status, pay invoices, and make other changes to your account profile at any time). As part of the order process, or whenever you update your Card information on file with us, R12 SERVICES LLC will preauthorize one or more charges on your account with your Card. The charge will be related to the account activation and for the estimated amount of the first month's service + tax plus any fees for account setup, installation or other fees which are fully disclosed at the time of purchase. Thereafter, R12 SERVICES LLC may or may not send you a reminder to purchase another term of service on a monthly basis for the Service, the Equipment (as applicable), including any Optional Services (as applicable). Monthly charges will be automatically charged to your Card or debited via EFT from your e-check account on
record, as specified in any applicable recurring payment plan you enter with
R12 SERVICES LLC. You expressly agree that R12 SERVICES LLC may charge your Card all amounts associated with your R12 SERVICES LLC account. You will pay R12 SERVICES LLC all outstanding balances when due.
5. Billing Disputes.
You must notify R12 SERVICES LLC in writing no later than thirty (30) days after receiving your Card or bank account statement if you dispute any R12 SERVICES LLC charges on that statement or such dispute will be deemed waived. R12 SERVICES LLC will resolve all billing disputes in its sole discretion.
6. Delinquency/Late Fees.
a. Accounts not paid in full by the due date are subject to suspension or termination by R12 SERVICES LLC. In addition, R12 SERVICES LLC may terminate your Service if your Card expires or the bank account is closed or suspended and you have not provided R12 SERVICES LLC with a valid replacement Card or EFT-related information. In the event of such suspension or termination by R12 SERVICES LLC, you will pay R12 SERVICES LLC any
outstanding fees and all collection costs and fees, including reasonable attorneys' fees and late fees, incurred or charged by R12 SERVICES LLC. R12 SERVICES LLC may, but is not required to, reactivate your Service after Service has been suspended or terminated. Before Service may be reactivated, you must pay R12 SERVICES LLC all past due amounts and late payment fees plus a reasonable suspension charge per account to cover R12 SERVICES LLC’s administrative costs associated with the termination and applicable taxes.
b. All delinquent charges and charges not honored by your Card issuer or bank will be subject to a late fee equal to 1.5% (or the highest amount allowed by law, whichever is lower) of the delinquent amount(s) or $5 per month (or portion of a month), whichever is greater. Except to the extent prohibited by law, this late fee may be charged pending the resolution of any disputes you may have raised regarding your invoiced charges, provided however that any disputed charges which are resolved in your favor will not be assessed a late fee or have the late fee removed from the charges.
7. Availability of Service/Variation of Performance/Maintenance Outages.
You acknowledge that R12 SERVICES LLC Service, may not be available in all areas, and even within coverage areas service availability, quality, signal strength and network speeds may vary, be lower than advertised or be insufficient for use of the Service. You agree to provide R12 SERVICES LLC with the correct address of your primary place of use, which will be used to determine whether adequate coverage is available. You further agree to promptly notify R12 SERVICES LLC of any changes in the primary Service address. In order to provide the best possible service to its customers, R12 SERVICES LLC must perform maintenance on its network. In some cases this may require R12 SERVICES LLC to conduct either a planned or unplanned interruption of the Service. R12 SERVICES LLC will use commercially reasonable efforts to schedule maintenance outages so as to minimize the impact on its customers, but cannot guarantee that your Service will not be interrupted, and cannot always give advance notice of such outages. You acknowledge and agree that R12 SERVICES LLC shall not be responsible for any losses or damages suffered by you as a result of any Service interruptions due to maintenance outages. Please see Section 11 (Credits) and Section 21 (Limitation of Liability) of this Agreement for further restrictions on R12 SERVICES LLC’s liability for Service outages. Except as otherwise provided in this Agreement, no refunds or credits will be made for any Service outages.
8. Equipment Provided - Rent.
If you rent any Equipment from R12 SERVICES LLC , you must return all rented Equipment in good working order upon the termination or expiration of this Agreement or upon R12 SERVICES LLC 's request. If you fail to return all rented Equipment in good working order, reasonable wear and tear excepted, within thirty (30) days after expiration of this Agreement or by the date otherwise specified or requested by R12 SERVICES LLC, you agree to pay R12 SERVICES LLC a "non-return" fee for such Equipment, which you acknowledge is a reasonable estimation of the repair or retail value of the Equipment. In addition, if you do not return the rented Equipment to R12 SERVICES LLC by the required date, you agree to continue paying R12 SERVICES LLC your monthly Broadband Internet Service charges until you return the Equipment. You hereby irrevocably authorize R12 SERVICES LLC to charge such amounts (the cost of the Equipment and the monthly Broadband Internet Service charges) to any Card or bank account you provide or previously have provided to R12 SERVICES LLC for any purpose. You understand that this authorization to charge your Card or bank account for failing to return rented Equipment in good working order may not be revoked even if you revoke authorization to charge your Card or bank account for other purposes. R12 SERVICES LLC may replace, upgrade, repair, or otherwise modify any rented Equipment, and will repair or replace (in R12 SERVICES LLC’s sole discretion) any properly maintained rented Equipment that fails to operate as required for the delivery of Service. You also acknowledge and agree that the modem you are purchasing/leasing may be refurbished equipment, and there shall be no offset, discount, or other reduction in purchase or rent price. You may not modify rented Equipment in any way or sell, encumber, or otherwise transfer the Equipment to others. This section, including all authorizations herein, will survive expiration or termination of this Agreement for any reason.
9. Equipment and Installation Warranty.
R12 SERVICES LLC warrants to you that the Equipment and its installation by R12 SERVICES LLC will be substantially free from material defects, under normal use in compliance with R12 SERVICES LLC’s instructions, for a period of 90 days from the date you receive the Equipment or installation ("Limited Warranty"). This Limited Warranty excludes any defects resulting from abuse, misuse, neglect, theft, vandalism, fire, unusual physical or electrical stress, water, extremes of temperature, an act of God, your failure to comply with R12 SERVICES LLC 's policies or other instructions provided by R12 SERVICES LLC
, actual or attempted alteration of or additions to the Equipment not approved by R12 SERVICES LLC , or any other cause beyond the reasonable control of R12 SERVICES LLC , all as determined by R12 SERVICES LLC (collectively, "Excluded Causes"). Repair or replacement, in R12 SERVICES LLC’s discretion, of the Equipment and performance of the installation is R12 SERVICES LLC 's only responsibility, and your exclusive remedy, for breach of any warranty regarding the Equipment or the installation, as applicable. This Limited Warranty is personal to you, and will terminate immediately upon the sale or transfer of the Equipment or expiration or termination of this Agreement.
You may elect to use the troubleshooting guides and user information provided by
R12 SERVICES LLC or available at: www.R12 Services LLCexperts.com prior to contacting R12 SERVICES LLC Customer Service for assistance. In the event that you request a service call to your Service location and R12 SERVICES LLC determines that the problem is your responsibility, you authorize R12 SERVICES LLC to charge your Card or bank account or require you to otherwise pay for the cost of the service call.
No credit or adjustment will be made for interruptions or degradations of the Service except as provided for in this Section. In the event of an interruption of the Service that continues for a period of twenty-four (24) hours or more, a credit allowance will be made for an amount not to exceed the prorated monthly charges for your Service during the affected period provided that you request the credit in writing within thirty (30) days of the commencement of the interruption or degradation. The foregoing credit will be your sole and exclusive remedy for any interruption or degradation of the Service. No credit will be available if the interruption period results from any Excluded Causes set forth in Section 9 (Equipment and Installation Warranty) of this Agreement.
12. Network Management.
You acknowledge that performance and bandwidth available to each computer or device connected to the network may vary for reasons including, but not limited to the number of users, computers or devices connected to the network, the amount of data being transferred over the network, and available bandwidth. You also agree that R12 SERVICES LLC reserves the right to engage in reasonable network management to protect the overall network, including detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, and through techniques such as limiting the aggregate bandwidth available to bandwidth intensive users during periods of congestion. While the determination of what constitutes excessive use depends on the specific state of the network at any given time, excessive use will be determined by resource consumption and not by the use of any particular application. For further information, please refer to R12 SERVICES LLC’s Acceptable Use Policy, which may be amended from time to time. 13. Acceptable Use Policy.
The Acceptable Use Policy is incorporated into this Agreement as though it is a part of the Agreement. R12 SERVICES LLC reserves the right to immediately restrict, limit, suspend or terminate your Service or terminate this Agreement for any violation of the Acceptable Use Policy, in which case you will forfeit any unused Internet time and will not be entitled to a refund.
15. Ownership; No Licenses.
The Service and rented Equipment, and any firmware or software used to provide the
Service, embedded in any Equipment, or used in connection with the Service
(collectively "Software"); all Service information, documents and materials delivered to you by R12 SERVICES LLC or located on R12 SERVICES LLC 's website (collectively
"Information"); and all names, service marks, trademarks, trade names, logos and domain names (collectively "Marks") of R12 SERVICES LLC are and will remain the sole property of R12 SERVICES LLC, Inc. and nothing in this Agreement grants you the right or license to use any of such Software, Information, or Marks except for your nonexclusive use of the Software and Information in connection with your personal use of the Service in accordance with the Agreement.
16. Tampering with the Equipment.
You must not use with the Service any Equipment that has an altered electronic serial number or equipment identifier or any Equipment that has undergone a factory reset without the express written permission from R12 SERVICES LLC. In addition, you may not use with the Service any serviced, altered, modified, stolen, or tampered Equipment, or permit any other person (unless authorized in advance by R12 SERVICES LLC in writing) to do so.
17. Theft of the Service or Rented Equipment.
You must notify R12 SERVICES LLC immediately, in writing or by calling R12 SERVICES LLC Customer Service, if any rented Equipment is lost or stolen or if you become aware at any time that the Service is being stolen or fraudulently used.
19. Termination/Discontinuance of Service.
R12 SERVICES LLC may suspend or discontinue providing the Service generally, or terminate your Service, either in whole or in part, at any time in its sole discretion. If
R12 SERVICES LLC discontinues providing the Service generally or terminates your Service for a reason other than your breach of this Agreement, you will be responsible only for charges accrued through the date of termination, including a pro-rated portion of the final month's charges.
20. Disclaimer of Representations and Warranties.
THE ONLY WARRANTIES BEING MADE BY R12 SERVICES LLC WITH REGARD TO
THE SERVICE AND EQUIPMENT ARE THE EXPRESS LIMITED WARRANTIES
SET FORTH IN SECTION 9 OF THIS AGREEMENT. THE R12 SERVICES LLC PARTIES
(AS DEFINED BELOW) DISCLAIM ANY AND ALL OTHER REPRESENTATIONS
AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY,
INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE,
AVAILABILITY, NON-INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICE OR EQUIPMENT, OR NON-INFRINGEMENT. ANY STATEMENTS
MADE IN ANY PACKAGING, MANUALS OR OTHER DOCUMENTS NOT
EXPRESSLY INCORPORATED HEREIN, OR BY ANY R12 SERVICES LLC
EMPLOYEES OR REPRESENTATIVES, ARE PROVIDED FOR INFORMATIONAL
PURPOSES ONLY AND NOT AS REPRESENTATIONS OR WARRANTIES OF
ANY KIND BY ANY R12 SERVICES LLC PARTIES. R12 SERVICES LLC DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON [COMPANY’S] BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH
STATEMENT. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICE AND THE EQUIPMENT. THIS SECTION WILL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT FOR ANY REASON.
SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE EXCLUSIONS IN THIS SECTION MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
21. Limitation of Liability.
(A) IN NO EVENT SHALL ANY OF THE R12 SERVICES LLC PARTIES BE LIABLE OR
OBLIGATED IN CONNECTION THIS AGREEMENT, UNDER ANY THEORY,
WHETHER IN CONTRACT, TORT, NEGLIGENCE, PRIVACY, SECURITY, STRICT
OR PRODUCT LIABILITY, BREACH OF WARRANTY, OR OTHER LEGAL OR
EQUITABLE THEORY: (I) FOR ANY AMOUNTS IN EXCESS OF THE
AGGREGATE OF THE FEES PAID TO R12 SERVICES LLC FOR THE APPLICABLE
SERVICE OR EQUIPMENT HEREUNDER DURING THE THREE (3) MONTH
PERIOD IMMEDIATELY PRECEDING THE OCCURRENCE GIVING RISE TO
LIABILITY; (II) FOR ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS,
TECHNOLOGY, SERVICE, PRODUCTS, OR RIGHTS; (III) FOR ANY LOSS OR
CORRUPTION OF DATA, DELAYED, DEGRADED OR INTERRUPTED USE OF
THE SERVICE OR ACCESS TO THE INTERNET, INABILITY TO MAKE OR
COMPLETE CALLS USING THE INTERNET PHONE SERVICE, OR DAMAGE TO
ANY HARDWARE, SOFTWARE, OR THE SERVICE LOCATION; (IV) FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES AND/OR LOST PROFITS; (V) FOR ANY LACK OR BREACHES OF
SECURITY OF THE SERVICE OR IN THE STORAGE OR INTEGRITY OF YOUR
DATA OR ANY USER'S DATA; OR (VI) FOR ANY DAMAGES ARISING FROM ANY DELAY OR FAILURE IN PERFORMANCE DUE TO EVENTS OR CAUSES OUTSIDE R12 SERVICES LLC 'S REASONABLE CONTROL.
(B) THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION SHALL APPLY
WHETHER OR NOT R12 SERVICES LLC WAS INFORMED OF THE LIKELIHOOD OF
ANY PARTICULAR TYPE OF DAMAGES, AND EVEN IF ANY REMEDY FAILS
OF ITS ESSENTIAL PURPOSE. IF YOU ARE DISSATISFIED WITH THE SERVICE
OR EQUIPMENT OR IF YOU HAVE ANY OTHER DISPUTE WITH R12 SERVICES LLC ,
OR CLAIM AGAINST R12 SERVICES LLC THEN YOUR SOLE AND EXCLUSIVE
REMEDY IS TO DISCONTINUE USING THE SERVICE AND ANY LIABILITY
WILL BE LIMITED TO THE RECOVERY OF YOUR DIRECT DAMAGES,
LIMITED TO THE AMOUNT AND BY THE EXCLUSIONS SET FORTH IN THIS
SECTION. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION WILL
SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, OR OTHER MODIFICATIONS OF OR LIMITATIONS TO CERTAIN REMEDIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU, IN WHOLE OR IN PART.
22. Complaint Resolution/Notices.
All complaints must be sent to R12 SERVICES LLC Customer Service at the address set forth at customercare.R12 Services moc.liamg%40CLL or by calling (325) 388-9278. R12 SERVICES LLC may require you to describe the complaint in writing. Written notices to you from R12 SERVICES LLC will be deemed given: (i) when sent to the email address specified on your Order Confirmation, or such other email address you specify in writing, with at least thirty days prior notice, (ii) three (3) days following the date deposited in the U.S. Mail addressed to your last known address as kept in R12 SERVICES LLC’s files, or (iii) the date of delivery or rejection when sent by a nationally recognized courier. You are responsible for notifying R12 SERVICES LLC of any changes in your email and/or mailing address. Written notice to R12 SERVICES LLC will be effective when directed to R12 SERVICES LLC’s Customer Service Department and received at the address set forth at customercare.R12 Services .moc.liamg%40CLL Except as provided in this Agreement, notices must be in writing to be effective. You also agree that all correspondence and notice sent to you by R12 SERVICES LLC, including account statements, account status, payment and billing information, and changes to terms of service will be sent by R12 SERVICES LLC electronically to the last email address provided by you.
You will defend, indemnify, and hold harmless R12 SERVICES LLC and its affiliates, the agents and suppliers of each, and any of their directors, officers, employees, agents, and shareholders and any other service provider or supplier (collectively, the
"R12 SERVICES LLC Parties") against any and all claims, losses, damages, and liabilities arising from the use or misuse of the Service or Equipment by you or by any person you allow to use the Service or Equipment, or any breach of this Agreement by you or associated with R12 SERVICES LLC 's installation of Equipment, including, but not limited to, claims by any owner of the Service location. You also agree to reimburse the R12 SERVICES LLC Parties and pay each R12 SERVICES LLC Party's reasonable attorneys' fees and costs related to defending such claims and related to enforcing this Agreement, including any such fees incurred in connection with any appeal. This section will survive termination or expiration of this Agreement for any reason.
24. Assignment and Successors in Interest.
All of the provisions of this Agreement will be binding upon, inure to the benefit of, and be enforceable against your respective successors and permitted assigns. Except as specifically stated herein, you may not assign this Agreement or any of your rights, interests, or obligations without the prior written consent of R12 SERVICES LLC. Any such assignment without consent will be void.
25. Entire Agreement/Severability.
This Agreement consists of these terms and conditions, the Order Confirmation, and your Service Plan (each as they may be amended from time to time) and represents the entire agreement and understanding of you and R12 SERVICES LLC regarding the subject matter of this Agreement and supersedes all other representations, whether electronic written, or verbal, regarding the subject matter herein. In the event this Agreement is inconsistent with any document incorporated herein by reference or any other agreement between you and R12 SERVICES LLC, this Agreement will control, unless R12 SERVICES LLC has expressly stated or agreed otherwise. In the event that a court of competent jurisdiction determines, in a final non-appealable judgment, that any provision of this Agreement is invalid, illegal, or otherwise unenforceable, such provision will be deleted and the remainder of this Agreement will remain in full force and effect and shall be enforced as nearly as possible in accordance with the stated intention of the parties
26. Arbitration; Choice of Law; Statute of Limitations; Jury and Class Action Waiver.
THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF THE STATE IN WHICH YOU RESIDE WITHOUT REGARD TO CHOICE OF LAW PRINCIPLES. ALL DISPUTES ARISING UNDER THIS AGREEMENT (OTHER THAN YOUR
FAILURE TO MAKE PAYMENTS IN ACCORDANCE WITH THIS AGREEMENT
AND ANY ACTION TO COLLECT AMOUNTS DUE TO R12 SERVICES LLC UNDER
THIS AGREEMENT, WHICH MAY BE BROUGHT IN ANY COURT OF
COMPETENT JURISDICTION) WILL BE SETTLED EXCLUSIVELY BY BINDING
ARBITRATION USING THE COMMERCIAL RULES OF THE AMERICAN ARBITRATION ASSOCIATION ("AAA") THEN IN EFFECT. THE PLACE FOR ARBITRATION WILL BE IN THE STATE WHERE THE SERVICE IS PROVIDED. ONE (1) ARBITRATOR SELECTED IN ACCORDANCE WITH THE AAA RULES
WHO HAS EXPERTISE IN THE SUBJECT MATTER HEREOF WILL CONDUCT
THE ARBITRATION. THE DECISIONS OF THE ARBITRATOR WILL BE BINDING
AND CONCLUSIVE UPON ALL PARTIES INVOLVED AND JUDGMENT UPON
ANY AWARD OF THE ARBITRATOR MAY BE ENTERED BY ANY COURT
HAVING COMPETENT JURISDICTION. THIS PROVISION WILL BE
SPECIFICALLY ENFORCEABLE IN ANY COURT OF COMPETENT
JURISDICTION. THIS DUTY TO ARBITRATE AND THE PROVISIONS IN THIS
SECTION WILL SURVIVE THE TERMINATION OR EXPIRATION OF THIS
AGREEMENT FOR ANY REASON. THE ARBITRATOR WILL NOT HAVE ANY
AUTHORITY TO AWARD ANY SPECIAL OR PUNITIVE DAMAGES OR ANY
OTHER DAMAGES EXCEPT AS PERMITTED BY THIS AGREEMENT. YOU AND
R12 SERVICES LLC WAIVE ANY RIGHT TO TRIAL BY JURY OF ANY CLAIMS OR
DISPUTES RELATING TO THIS AGREEMENT OR THE SERVICE OR
EQUIPMENT. NEITHER PARTY SHALL, AND EACH PARTY WAIVES ANY
RIGHT TO, PARTICIPATE IN A CLASS ACTION (INCLUDING ANY CLASS
ARBITRATION), EITHER AS A CLASS REPRESENTATIVE OR A CLASS
MEMBER, ACT AS A PRIVATE ATTORNEY GENERAL, OR JOIN OR
CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON. YOU AND
R12 SERVICES LLC AGREE THAT ANY CLAIM ARISING OUT OF OR RELATED TO
THE SERVICE OR THIS AGREEMENT MUST BE COMMENCED WITHIN TWO
(2) YEARS AFTER THE CLAIM ARISES, OR THE CLAIM WILL BE
PERMANENTLY BARRED. NOTHING IN THIS AGREEMENT WILL PREVENT
R12 SERVICES LLC FROM SEEKING CONSERVATORY, PROTECTIVE OR INJUNCTIVE RELIEF WITH RESPECT TO A VIOLATION OF ITS
INTELLECTUAL PROPERTY RIGHTS IN ANY COURT OF COMPETENT
JURISDICTION PENDING THE OUTCOME OF THE ARBITRATION, OR
ENFORCEMENT OR RECOGNITION OF ANY AWARD OR ORDER IN ANY
COURT OF COMPETENT JURISDICTION. IN THE EVENT THAT ANY OF THE
TERMS IN THIS SECTION 24 IS HELD TO BE IN CONFLICT WITH A
MANDATORY PROVISION OF APPLICABLE LAW, THE CONFLICTING TERM
OF THIS SECTION 24 SHALL BE MODIFIED AUTOMATICALLY TO COMPLY WITH SUCH PROVISION AND THE REMAINDER OF THIS SECTION 24 SHALL NOT BE AFFECTED.
Welcome to the R12 SERVICES LLC web site. This web site is a service of R12 SERVICES LLC and its affiliates ("R12 SERVICES LLC "). By using this web site, you agree to the terms of this visitor agreement ("Visitor Agreement"). You should read this Visitor Agreement carefully. If you don't accept the terms of this Visitor Agreement, please don't use the R12 SERVICES LLC web site. Each time you use this web site in the future, you agree to the terms of the Visitor Agreement as it exists at the time of your use.
You may view, copy or print pages from this site solely for personal, non-commercial purposes, provided that you maintain all copyright notices, trademark legends and other proprietary rights notices. Any other use is prohibited. You may not use, modify, copy,
print, display, reproduce, distribute or publish any information from this site for any other purpose without R12 SERVICES LLC’s written permission. R12 SERVICES LLC may make
changes to this site or to the services or products described in this site at any time, without notice.
You shall not use this web site in any way that, as determined by R12 SERVICES LLC in its sole discretion, violates any applicable law or any third party's property rights, or that restricts or inhibits any other user from using this web site. You shall not post on or transmit through this web site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially or ethnically objectionable, or otherwise objectionable material of any kind, including any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable laws.
Any conduct, communication, or content that, in the sole discretion of R12 SERVICES LLC,
(i) violates applicable law, or (ii) is harmful or objectionable to individual users or to R12 SERVICES LLC, or (iii) infringes any rights of R12 SERVICES LLC or any third party, is prohibited. We cannot ensure prompt removal of questionable content after online posting, however. R12 SERVICES LLC and its representatives do not assume liability for any action or inaction with respect to conduct, communication, or content on this web site.
Purchase of Service
All purchases and use of services or products through the R12 SERVICES LLC web site are governed by our R12 SERVICES LLC Terms of Service, our Acceptable Use Policy, and other policies set forth on our web page. Please read them before making a purchase or any use. To learn more about R12 SERVICES LLC services and products, you can visit our web site.
No Guarantee of Reliability or Security
We try to provide accurate information through our web site, but we do not guarantee, and are not responsible for, information you find on our web site. R12 SERVICES LLC does not endorse any particular third parties, or their sites, merely because we provide a link to their web site.
R12 SERVICES LLC uses reasonable precautions to protect the privacy of your personal information, such as credit card and other ordering information, but R12 SERVICES LLC does not guaranty the security of your information. R12 SERVICES LLC utilizes a Secure Socket Layer ("SSL") connection. Accordingly, your credit card and other ordering information, such as your name and address, is encrypted using the SSL connection and is not expected to be read in an intelligible form as it travels to the R12 SERVICES LLC order processing system. If your browser does not support the use of an SSL connection or if you prefer not to send your credit card number over the Internet, you can place your order by calling R12 SERVICES LLC at 325-388-9278 You must protect your username and password. Please log off before closing the browser window if you access your account from a public computer.
To obtain access to certain services through the R12 SERVICES LLC web site, you may be given an opportunity to register with R12 SERVICES LLC. As part of any such registration process, you will select a member name and password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register using a fictitious name or under the name of, nor attempt to enter our site under the name of, another person. R12 SERVICES LLC reserves the right to reject or terminate any member name that it deems offensive. You will be responsible for preserving the confidentiality of your password and will notify R12 SERVICES LLC of any known or suspected unauthorized use of your account.
Ownership of Information
"R12 SERVICES LLC" and our logo are trademarks of R12 SERVICES LLC. Corporation and/or its affiliates. All other trademarks, product names, and company names and logos appearing on this web site are the property of their respective owners. You must obtain permission from those owners before copying or using the owner's trademarks, product names and company names and logos.
The information, data, software, photographs, graphs, videos, graphics, music, sounds, page headers, custom graphics, button icons, and other materials contained in this web site (collectively, the "Content") are protected by copyrights, trademarks, trade secrets and other proprietary rights. These rights are valid and protected in all forms, media and technologies now existing or hereafter developed. In addition, this web site is copyrighted as a collective work under the U.S. copyright laws, and R12 SERVICES LLC owns a copyright in the selection, coordination, arrangement, and enhancement of all Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.
Certain portions of this web site may allow you to post or upload comments, messages, materials, information, or other content (collectively, 'User Generated Content'). R12 SERVICES LLC has no obligation to review User Generated Content posted and/or submitted by any persons accessing this web site. R12 SERVICES LLC is not in any manner responsible for User Generated Content, it does not guarantee the accuracy, integrity or quality of User Generated Content, and it cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on this web site. You acknowledge that by providing you with the ability to access and view User Generated Content on this web site, R12 SERVICES LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on this web site. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not necessarily those of R12 SERVICES LLC.
You acknowledge and agree that R12 SERVICES LLC has the absolute right, but not the obligation, to monitor User Generated Content posted to this web site in its sole discretion. In addition, R12 SERVICES LLC reserves the right to alter, edit, refuse to post, or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party. You agree that R12 SERVICES LLC does not have any obligation to use or respond to any User Generated Content.
Your User Generated Content is not confidential or proprietary. When you post User
Generated Content to this web site, you authorize R12 SERVICES LLC to make such copies thereof as it deems necessary in order to facilitate the posting and storage of the User Generated Content on this web site. You grant to R12 SERVICES LLC a non-exclusive, irrevocable, worldwide, perpetual, royalty-free right to use, reproduce, distribute, transmit, create derivative works, publicly display any of your User Generated Content in any manner or media now or later known, including but not limited to the right to sublicense and assign and commercialize the User Generated Content without any compensation due to you. R12 SERVICES LLC does not assert any ownership over your User Generated Content; rather, as between R12 SERVICES LLC and you, subject to the rights granted to R12 SERVICES LLC in this Visitor Agreement, you retain full ownership of all of your User Generated Content and any intellectual property rights or other proprietary rights associated with your User Generated Content.
You agree that you shall immediately notify R12 SERVICES LLC in writing of any objectionable content appearing on this web site. R12 SERVICES LLC will make good faith efforts to investigate allegations that any User Generated Content violates this Visitor Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific User Generated Content, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any User Generated Content. Any use of any content on the Website, including without limitation User Generated Content, will be at your own risk.
THE INFORMATION PROVIDED AT OR THROUGH THIS WEB SITE IS
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, NON-
INTERFERENCE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. NEITHER R12 SERVICES LLC NOR IT
AFFILIATES OR LICENSORS WARRANT THAT THIS WEB SITE SERVICE WILL
BE UNINTERRUPTED OR ERROR FREE OR FREE FROM SERVICE
DEGRADATION, OR THAT ANY INFORMATION, SOFTWARE, OR OTHER
MATERIAL ACCESSIBLE AT OR THROUGH THIS WEBSITE ARE FREE FROM
VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS
CONTAMINATING OR DESTRUCTIVE PROPERTIES. ANY MATERIAL
DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS
WEB SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL
BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
This web site may be temporarily unavailable for scheduled or unscheduled maintenance, equipment modifications or upgrades, and for other reasons within and outside of the direct control of R12 SERVICES LLC. You are responsible for implementing sufficient procedures to satisfy your particular requirements for the accuracy of information obtained through this web site. Although R12 SERVICES LLC employs security measures, R12 SERVICES LLC cannot guarantee the security of this web site or information provided through this web site, or viruses, worms, trojan horses or other code that manifests contaminating or destructive properties will be detected or remediated by R12 SERVICES LLC
Limitations on R12 SERVICES LLC Liability
NOTWITHSTANDING ANYTHING ELSE IN THIS VISITOR AGREEMENT,
NEITHER R12 SERVICES LLC NOR ITS AFFILIATES OR LICENSORS WILL BE
LIABLE OR OBLIGATED UNDER THIS VISITOR AGREEMENT OR UNDER ANY
CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR
EQUITABLE THEORY FOR ANY LOSS OR CORRUPTION OF DATA OR
DELAYED OR INTERRUPTED USE OF THIS WEB SITE OR ACCESS TO THE
INTERNET, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, OR FOR ANY LACK OR BREACHES OF SECURITY OF THIS WEB SITE OR STORAGE OF YOUR DATA.
These limitations apply whether the claim is based on breach of contract, breach of warranty, negligence, product liability, or any other basis, and apply whether or not R12 SERVICES LLC was informed of the likelihood of any particular type of damages. If you are dissatisfied with this web site, or if you have any other dispute with R12 SERVICES LLC relating to this web site, then your sole and exclusive remedy is to discontinue using this web site. Some of the disclaimers and exclusions in this Visitor Agreement may not apply to you because some states do not allow the disclaimer of certain warranties or the exclusion of liability for consequential or incidental damages. In any such case, the liability of R12 SERVICES LLC shall be limited to the greatest extent permitted by law.
This Visitor Agreement has been made in and will be construed in accordance with the laws of the State of Minnesota. By using the R12 SERVICES LLC web site, you consent to the exclusive jurisdiction of the state and federal courts in Minnesota, in all disputes arising out of or relating to this Visitor Agreement and your use of the R12 SERVICES LLC web site.
Any cause of action or claim you believe you may have with respect to the
R12 SERVICES LLC web site or any R12 SERVICES LLC service or product obtained through the R12 SERVICES LLC web site must be brought within one (1) year after the alleged claim or cause of action arises. Any failure to insist upon or enforce strict performance of any provision of this Visitor Agreement will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision of this Visitor Agreement.
We reserve the right to suspend service or deny access to our site for any reason. Neither such termination of access, nor any action or inaction by you or any other user of this web site, shall suspend or terminate your obligations under this Visitor Agreement.
R12 SERVICES LLC offers a 30-day money back guarantee on services and R12 SERVICES LLC devices - no questions asked!
We will un-install the outdoor modem with minimal impact to your premise and the device. If you are a Mobile customer, return your USB modem to us, in like new condition, and we will refund the purchase amount.
No refund on New account set up fee and Installation fee.
Refunds will be applied to the original payment method.
© 2018 R12 SERVICES LLC . All rights reserved.